Shipping Policy
Delivery Locations
Zen Curator make deliveries to Australia Only.
Our delivery method is made by Australia Post, your order can be delivered to PO Boxes.
Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend (Local Delivery)
Processing your order
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours.
Tracking Orders
All orders delivered within Australia automatically have tracking. If your order has not arrived please contact us for assistance of tracking at info@zencurator.com.au
Delivery times
Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 2 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.)
Prices and Payment
Payment of all orders and services are to be made upfront before items are shipped. All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
Orders sent to an Australian address
* Free delivery (Australia wide) for orders over $144
* Orders under $144 are sent at a standard postage cost of $8.95.
Refunds and Returns
Only items purchased on the Zen Curator website can be returned for refund or exchange. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact us immediately to discuss replacement of goods.